HomeCareers Customer Experience Coordinator - Burlington

Customer Experience Coordinator - Burlington

Location: Burlington, ON | Date Posted: Nov 14, 2022

Position Overview

We currently have an opening in our Burlington, Ontario office for a highly motivated individual with a strong work ethic to join our inside sales team in the role of Customer Experience Coordinator
As our ideal candidate you are a self-starter, enthusiastic, and committed to delivering the highest level of customer service and professionalism at all times. This role acts as a liaison between outside sales and production, facilitating a smooth transfer of information to ensure the needs of our customers are met. Excellent communication and time management skills are a must.

This is an excellent opportunity for an individual to work with the local operations and within the larger customer experience team to improve processes and to grow within the company.


  • Processing new sales orders accurately and within a timely manner
  • Data entry of sales information into our ERP system
  • Coordinating and working seamlessly with our engineering and outside sales departments to ensure all required drawings and order information is complete and accurate
  • Assisting with information requests requiring research within our internal database
  • Compiling final order packages for release to the production team
  • Responding to all customer inquiries in a professional and timely manner
  • Supporting various departmental initiatives and projects


  • Post-secondary education in Business Administration, Sales, or a related field
  • Minimum 2 years of customer service experience required
  • Excellent attention to detail and commitment to a high degree of accuracy
  • Highly approachable individual with strong administrative skills
  • Demonstrated ability to work with others in a fast-paced environment
  • Proactive problem-solving and critical thinking skills 
  • Strong time management skills
  • Excellent verbal and written communication skills
  • Demonstrated ability to work with MS Office Suite of products

To apply:

This Job is for You if:

You are looking to work in a non-corporate family environment, where your efforts are rewarded and appreciated across the company. We have a flat organizational structure allowing you to have the opportunity to interact with all levels of management within the organization. We are looking for the future leaders of our company to have lifelong, challenging careers - the only limit to your growth are the limits you put on yourself. 
Please submit your resume and cover letter in MS Word or pdf format to vforcier@scgrp.com.  Be sure to reference ‘Customer Experience Coordinator – StressCrete Group Burlington’ in the subject line. No phone calls please.
We thank all applicants for their interest; however only those selected for an interview will be contacted.
Commitment to Accessibility
StressCrete is committed to meeting the needs of applicants with disabilities in a timely manner and providing those individuals with treatment that is fair, respectful, and dignified. Please let us know if you require accommodations at any stage of the recruitment or application process.